PRIVACY POLICY

1. Personal Information

1. While using the Services, we will ask you to provide us with certain personally identifiable information that can be used to contact or identify you ("Personal Information").
2. Personal Information includes, but is not limited to, your name, address, email address, phone number, age, company information, date of birth, and/or payment information (via processor). You may provide us with Personal Information when you register for an account to use the Services, make a purchase, contact customer support, sign up for marketing material, or otherwise communicate with us. Please note that if you choose not to share certain Personal Information with us, or refuse certain contact permissions, we might not be able to provide certain parts of the Services.
3. Please note that there are places on the Website and/or Software where you may have to provide credit card information in order to complete a purchase. Any time we ask for a credit card number we transmit that card number using industry-standard encryption protocols, including Transport Layer Security (TLS).
4. We consider user-generated content to be materials (text, image, video, musical scores, and related content) voluntarily supplied by Users in connection with the Services ("User Content"). User Content is private by default and is associated with the account used to submit it. Users may choose to share User Content with specific users, defined groups, or publicly within the Musync community. Content will only be made publicly accessible if a User explicitly selects a public or community-sharing option. Once content is made public, it may be accessible to third parties not covered under this Policy.
5. Content submitted by users under the age of eighteen (18) is subject to additional visibility and sharing restrictions and is not made publicly accessible by default.

2. Usage Information

1. We collect information about how you interact with and use the Services, such as device type, IP address, operating system, browser type, address of a referring website, activity on our Website and Software, device ID, access dates and times, location, information related to any transactions you make while utilizing the Services, and other system activity.
2. We may collect certain information by automated means using technologies such as cookies, web beacons, pixels, browser analysis tools, server logs and mobile identifiers. In many cases the information we collect using cookies and other tools is only used in a non-identifiable manner without reference to Personal Information.
3. For example, we may use information we collect to better understand Website traffic patterns and to optimize your experience. We track Users' use of the Services.
4. We also may collect data on User interactions, including button clicks and screen time on particular pages. This data is used to understand User behavior, improve user experience, and enhance the functionality of our Services.
5. Additionally, when you encounter certain errors while using the Website or Software, we automatically collect data about the error and the circumstances surrounding its occurrence. This data may include technical details about your device, what you were trying to do when the error happened and other technical information relating to the problem. You may or may not receive notice of such errors, even in the moment they occur, that they have occurred or what the nature of the error is. Please be aware that while this information may not be personally identifying by itself, it may be possible to combine it with other data to personally identify individual persons.

3. Device Data

1. Our Website and/or Software may access and collect data via your device's in-built tools, such as:
1. Your identity
2. Camera
3. Microphone
4. Contacts
5. Storage, photos and/or media
6. Notifications
7. Background data refresh
8. Mobile data
2. When you install the Software or use your device's tools within the Software, we request permission to access this information. The specific data we collect can depend on the individual settings of your device and the permissions you grant when you install and use the Software.

4. Information Received from Third Parties

1. If you choose to connect your account to another account of yours with a third-party service, we may receive or be granted access to information from such third-party service, including Personal Information.
2. You can stop sharing your information from a third-party service with us by removing our access to that service.

5. Third-Party Cookies

1. When you use the Services and visit the Website, we may also use third-party services, which use cookies to collect information about you for analytics or advertising purposes.
2. Third parties may also use cookies, web beacons, or other devices to collect information when you use the Services.
3. Musync does not control any cookies or other data collection tools that may be placed on the Website by a third party, and this Policy does not cover the use of such cookies and/or other data collection tools by any third party. We encourage you to read the privacy policies of such third parties to find out more about the information that may be collected by them and the choices you have regarding the collection, use and sharing of such information. You may be able to "opt out" of the collection and use of information through cookies or other tracking technology by actively managing the settings on your browser or mobile device. We do not engage in cross-site tracking, but we do not respond to browser-based 'Do Not Track' signals.

6. Children and Minors

1. Children and Minors: Musync supports musicians of different ages and applies age-appropriate protections in accordance with applicable law.
2. Independent Minor Accounts: Users who are at least thirteen (13) years of age and at or above the minimum age required to provide valid consent to personal data processing in their jurisdiction may create and manage their own account. By registering, such users represent that they meet these requirements. Musync applies enhanced privacy and safety protections to all minor accounts.
3. Parent-Managed Child Accounts: Users below the minimum age required to provide valid consent may only access the Services through a parent- or legal-guardian-managed account. In such cases, the parent or guardian is the account holder and may authorize one or more child profiles with individual login credentials. The parent or guardian retains full control over account settings, data processing, and account deletion.
4. Musync does not knowingly collect personal information from children below the applicable age threshold outside of a parent-managed account. If Musync becomes aware that an account does not comply with these requirements, Musync may suspend, reclassify, or delete the account.

7. Sensitive Personal Information

1. We ask that you do not submit or disclose any Sensitive Personal Information (such as social security numbers, information related to racial or ethnic origin, political opinions, religion, health, biometric or genetic data, criminal background, or trade union membership) through the Services.
2. Where required by applicable law, Musync will only process Sensitive Personal Information based on a valid legal basis, which may include your explicit consent or other lawful grounds.
3. Musync reserves the right to delete or restrict processing of Sensitive Personal Information submitted in violation of this Policy.

8. Survey Data

1. We also occasionally ask Users to complete surveys that we use for internal research. Please be aware that advertisers or websites that have links to our Website or Software may collect Sensitive Personal Information or Personal Information about you and the information collection practices of those third-party websites are not covered by this Policy.

9. Additional Information We May Request or Send

1. You may be invited via email to provide feedback on your experience by completing a web-based Musync Feedback Form ("Feedback Form"). The Feedback Form may be used to enhance the information provided on the Services and/or to let us know your thoughts on our Services. Any feedback you provide will be summarized with that of other Users. Your feedback will not be publicized in a way that is attributable to you by name, email address or other identifiable forms. You may elect not to receive future feedback invitation emails by following the "unsubscribe" instructions at the bottom of the Feedback Form. If you express interest in receiving offers or information from Musync, we may occasionally send you emails or direct mail about products and services that we feel may be of interest to you. Only Musync (or agents working on behalf of Musync) will send you these direct mailings and only if you opt in to receive these offers.

10. Musync reserves the right to disclose your personal information to law enforcement officials with a subpoena, as required by applicable law or legal process.

1. We may use your information for the purposes of, including, but not limited to:

1. communicate with you if you contact us directly or sign up for marketing or other promotional material;
2. perform our obligations under the contract we have entered into with you;
3. provide customer service and process any transactions;
4. send you confirmations, updates, security alerts, and support and administrative messages;
5. detect and prevent fraud;
6. operate, protect, and optimize the Services and your experience, such as by performing analytics and conducting research;
7. troubleshoot and protect against errors;
8. personalize and improve the Services, including to recognize and contact you across multiple devices;
9. monitor and analyze usage and trends and otherwise measure the effectiveness, and quality of the Services;
10. advertise and market our Services, including delivering interest-based ads, cross-device linking and analyzing the performance of such activities; and
11. develop new features.

2. Sharing Your Information

1. If you use the Services, you are authorizing us to, including, but not limited to, share information:
1. that you direct us to disclose to others;
2. with our third-party business partners, vendors, contractors, and consultants who perform services on our behalf or who help us provide the Services, such as accounting, legal, managerial, technical, marketing, or analytic services;
3. if required to do so by law or in the good-faith belief that such action is necessary to comply with local, state, federal or international laws, or to respond to a court order, judicial or other governmental subpoena or warrant or in the event of bankruptcy proceedings;
4. if we believe in good faith that doing so is reasonably necessary or appropriate to protect the rights, property or safety of Musync, our users, our employees, copyright owners, third parties or the public, including without limitation to protect Musync or our users from fraudulent, abusive, inappropriate or unlawful use of the Services;
5. to enforce or apply this Policy, our Terms & Conditions, license agreements or other policies or agreements;
6. in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition or in any other situation where information may be disclosed or transferred as one of the business assets of Musync; and
7. nothing herein restricts the sharing of aggregated or anonymized information, which may be shared with third parties without your consent. This Policy in no way restricts or limits our collection and use of aggregate or de-identified information.

3. User Scores, Sharing, and AI Processing

1. User Scores - Musync allows Users to upload, create, and store musical scores and related materials ("User Scores").
2. Ownership - Users retain ownership of their User Scores, subject to the limited license granted to Musync to operate the Services.
3. Sharing and Visibility - User Scores are private by default and are only accessible: to the User; to specific users or groups designated by the User; or to the public if the User elects to share them. Musync does not share User Scores with other users or third parties unless directed by the User or required by law.
4. AI Processing - Musync may process User Scores using automated systems, including artificial intelligence, to enable core functionality and improve the Services. For clarity, processing includes use of User Scores to enable core functionality such as rendering, synchronization, personalization, and feature improvements. Processing does not include the use of User Scores to train generalized artificial intelligence or machine learning models unless explicitly stated in this Policy.
5. AI Training – Private vs Public Content - Private User Scores are not used to train generalized AI models without explicit User consent. Public or community-shared User Scores may be used to train and improve AI models.
6. De-Identified Data - Musync may use aggregated or de-identified data derived from User Scores to improve the Services, provided such data cannot reasonably be used to identify any individual or reconstruct, replicate, or approximate the original User Scores.
7. Security - Musync applies access controls and safeguards to protect User Scores from unauthorized access.

4. Links to Third-Party Websites and the Services

1. The Website may contain links to other websites. We are not responsible for the practices employed by websites or services linked to or from the Website, Software, nor the information or content provided to or contained therein.
2. Please remember that when you use a link to go from the Website to another website, this Policy does not apply to those third-party websites or services.
3. Your browsing and interaction on any third-party websites or service, including those that have a link on theirs, or from our Website or Software, are subject to that third party's own rules and policies. Please read those rules and policies before proceeding.

5. Tell a Friend.

1. If you choose to use our referral service to tell a friend about our Website or Software, we will ask you for your friend's name and email address. We will automatically send your friend a one-time email inviting him or her to visit the Website. We store this information for the sole purpose of sending this one-time email and tracking the success of our referral program. Your friend may contact us at legal@musync.co to request that we remove this information from our database.

6. Minor-Specific Safeguards

1. For users under the age of eighteen (18), Musync applies privacy-protective defaults, data minimization, restricted discoverability, and disables targeted advertising and profiling.
2. Notwithstanding the foregoing, Musync does not engage in targeted or interest-based advertising, profiling, or cross-device tracking for users under the age of eighteen (18).

1. European Users

1. If you choose to use the Services from the EU, the UK, Switzerland or other regions of the world with laws governing data collection and use that may differ from U.S. law, please note that you are transferring your Personal Information outside of those regions to the U.S. for storage and processing. By providing information through the Services, you acknowledge that your information may be transferred to, stored in, and processed in the United States and other jurisdictions, in accordance with applicable legal safeguards described in this Policy.
2. As described in this Policy, we may share Personal Information with third parties and may be required to disclose information in response to lawful requests by public authorities, including to meet national security or law enforcement requirements.
3. The legal grounds for our processing your Personal Information for the purposes in this Policy are as follows:
1. where applicable, you have provided consent, which you may withdraw at any time by emailing us at the email address provided in Section XV;
2. it is necessary for our contractual relationship;
3. the processing is necessary for us to comply with our legal or regulatory obligations; and
4. the processing is in our legitimate interest as a provider of the Services (for example, to protect the security and integrity of our systems and to provide you with customer service and the core functionality of the Services).

2. Other International Transfers

1. If you are located outside the U.S., the EU, the UK and Switzerland, and you choose to provide Personal Information to us, we may transfer your Personal Information to the U.S. and process it there (or any other country where we operate or may have co-locations). When you provide Personal Information, it may be sent to servers located in the U.S. and other countries around the world. If you reside or are located within the EU, the UK or Switzerland and such transfers occur, we take appropriate steps to provide the same level of protection for the processing carried out in any such countries as you would have within the EU, the UK or Switzerland to the extent reasonably feasible under applicable law.
2. Where personal information is transferred internationally, including to the United States, Musync relies on appropriate safeguards such as Standard Contractual Clauses approved by the European Commission or other lawful transfer mechanisms, as applicable.